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Change sms sender id plus#

This can be changed in the Sending Settings page under ‘From address’. A 1-way account will show as coming from ‘WebSMS’. Simply choose your organization’s phone number as the Caller ID for Voice on the drop-down list.By default, if you have a 2-way account, the Sender ID will show as your virtual mobile number on the recipient’s handset. Important! When using Sender or Caller IDs, it must be specified on Step 3 in every campaign before clicking Launch. It usually takes 10 business days of processing time. Depending on the country, a pre-registration to telecom companies is required for Sender IDs to work across all mobile networks. You can do this by writing a request to or via live chat.

Caller IDs for Voice campaigns (automated calls) usually do not require pre-registered IDs.Īs an anti-spam measure, Sender IDs and Caller IDs need to be set up by engageSPARK. The Sender ID or Caller ID can be selected on Step 3 when creating an SMS or Voice campaigns. Using a Caller ID or Sender ID in engageSPARK To be sure, please contact our support team through live chat. For example, in the India the SMS sender ID can only be 6 characters-long ( with DLT pre-registration). In most cases it’s between 3-11 characters. The sender ID character limitation varies per country. What is the SMS sender ID character limit? Note: Again, Sender ID formatting specifications varies per country and depends on end-users’ mobile provider if supported. Please contact support if you’d like to register a sender ID for outbound SMS. Sender IDs can be displayed in three ways: If no Caller ID is set when using the engageSPARK network as the “send” route, a random phone number shows up as the caller.Most countries do not alter or restrict numeric Caller IDs for Voice IVR campaigns, but please test to make sure it is not overwritten by a random number.

Change sms sender id plus#

Do not add the plus sign before numeric Caller IDs (e.g.

For Caller ID: Enter only a valid phone number for voice call messages.

Only registered Sender IDs of your organization will work with SMS campaigns.

By default, the engageSPARK Sender ID will be used.

Certain countries restrict or ban senders with messages that have marketing/advertising, adult, religious, or political content.

Some may require a minimum and a maximum number of characters, or may only allow alpha characters.

Sender ID format rules vary depending on the destination country and may not be uniform across telcos or mobile operators.

Symbols and special characters may affect the delivery of your SMS text messages-the sender ID or caller ID may be altered or message delivery may fail if added.

Characters in Latin alphabet and any number combination are only allowed to ensure delivery of your messages (A-Z and 1-9).

In this case, you need a local phone number. This is a problem when you are running an SMS survey.

When using a sender ID, the recipient will not be able to reply to your SMS messages.

Things to note when setting up a Caller ID or Sender ID There are character limitations for Sender IDs (up to 11 characters in most countries) – see more details below. depends on the kind of traffic you’re sending). While Sender ID refers to the sender name describing the organization or brand when sending SMS text messages.Ĭertain countries and carrier networks have different rules on using a Caller ID or Sender ID (e.g. Caller ID refers to the number used to mask the real phone number when sending voice calls. A Caller ID or Sender ID can be set so another number or sender name shows in your recipient’s mobile phone-to appear as the sender or caller of the messages.